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Customer Service

Empire Physicians Medical Group
34-160 Gateway Drive, Suite 100
Palm Desert, CA 92211
Phone: (760) 770-8678
Toll-Free: 1-800-414-5678
Fax: (760) 770-7609

Hours of Operation (Pacific Standard Time)
Monday through Friday
8:00AM to 5:00PM, excluding holidays.

Call us with your questions on:

  • Choosing a primary care physician
  • Scheduling an appointment
  • Status of a referral
  • A bill from a physician or hospital
  • Voicing a concern

Upon request, member information is available
in large print format or a recorded cassette
for visually impaired members.
Assistance is available for hearing-impaired members though the California Relay TDD/TYY Service at 1-800-735-2922

Copyright © 2017 Empire Physicians Medical Group. All Rights Reserved.